Frequently Asked Questions
We offer a personalized property-finding service. We do the searching for you. Based on your specific requirements (e.g., location, budget, property type), we find matching flats, homes, or properties in Varanasi.
Our team of (Industry Leaders) is available 7 days a week from 9:00 AM to 8:00 PM IST. You can reach us via:
Email: contact@kashipropertyguide.com
WhatsApp: 7388675914 / 8953656181
No, Kashi Property Guide is an online-first service. This allows us to be more flexible and keep our costs low, passing those savings on to you with our ₹999 fee. However, we can arrange offline meetings in Varanasi upon request.
Our service is exclusively focused on Varanasi, Uttar Pradesh, India. Our local expertise is our strength, so we do not find properties in any other city.
We are (Industry Leaders), Varanasi locals who have experienced the difficulty of finding good properties here. We started this service to make the entire process simpler, faster, and more transparent for you.
Our official service period is 28 days, which is also the period for our refund guarantee. Our goal is to find you a great home in much less than a month. We often start sending you the first set of options within 2-3 business days of your enrollment.
No. Our expertise is hyper-local, and we only operate within the Varanasi city limits.
We charge a single, one-time enrollment fee of ₹999. This fee is for our service, time, and on-ground efforts to find you the best possible property matches. There are no other hidden charges or commissions from our side.
We will communicate with you directly via WhatsApp or email. As we find properties that match your requirements, we will send you a curated list with details, photos, and locations. We will then coordinate with you to arrange site visits for the properties you are interested in.
You should receive a confirmation from us via email or WhatsApp within a few hours of your successful enrollment. If you do not hear from us within 24 hours, please email us at contact@kashipropertyguide.com with your payment details so we can assist you.
We accept a wide range of payment methods, including UPI, Credit Cards, Debit Cards, Net Banking, and other major online payment options through our secure payment gateway.
No. Since our service is digital and begins immediately upon enrollment, the ₹999 fee must be paid online in advance.
Absolutely. Our website uses a trusted and secure payment gateway (like Razorpay or Stripe). Your financial information is always encrypted during the transaction.
Payments can be declined for several reasons, such as incorrect card details, insufficient funds, or an issue with your bank. Please double-check the information you entered and try again. If the problem persists, we recommend contacting your bank or trying a different payment method.
You can request to stop our search at any time. However, the ₹999 enrollment fee is only refundable as per our Refund Policy. A refund is only processed after the 28-day service period, and only if we were unable to provide you with any property options that matched your requirements.
We offer a full refund of your ₹999 fee in one genuine case: if we are not able to provide you with any desired property options that match the requirements you submitted at enrollment.
You are eligible to request a refund only after 28 days have passed since your enrollment. If this period has passed and we have not provided you with any options, please email us at contact@kashipropertyguide.com with your enrollment details.
Yes. A refund will not be issued if we have provided you with property options that match your stated requirements, but you do not choose any of them for personal reasons (e.g., you changed your mind, or you just "didn't like" them). The fee is for our service of finding and presenting these options.
No. Once you engage our service, our team begins working for you immediately. The fee is for our time and expertise during the 28-day service period. If you find a property through other means during this time, the fee is not refundable.
If your refund request is approved (as per our policy), the refund will be processed to your original payment source or provided bank account within 5-12 business days.
After you complete your ₹999 enrollment, you will be prompted to fill out a detailed requirement form. You will specify your desired location(s) in Varanasi, budget, property type (1BHK, 2BHK, independent house, etc.), and any other must-haves.
We make every effort to get accurate photos and details from landlords or by visiting the property. However, due to lighting or staging, the actual property may vary slightly. We always recommend you visit a property in person before making any decisions.
You let us know which properties you'd like to see, and we will schedule a visit for you. We will accompany you on the visit (or arrange it as per your convenience) and help you get all the necessary details.
You can make minor changes (e.g., slightly adjusting your budget). However, a complete change in requirements (e.g., changing from a 1BHK in Sigra to a 3BHK house in Lanka) is like a new search. Please contact us to discuss. Major changes may require a new service fee.
No. As our client, your only cost is the one-time ₹999 enrollment fee. We do not charge any extra commission or brokerage from you when you finalize a property. Our professional fees for a successful transaction are paid by the seller or landlord.
You can enroll in our service as a guest. Creating an account is not necessary, but it may help you track your service status in the future.
We are a full-service property guidance and real estate service. We act as your on-ground representatives to find the best properties that match your needs. Our ₹999 fee covers your enrollment in this premium search service.
Our fee is for the service of searching. This work begins the moment you enroll. The upfront fee ensures we are compensated for our time, on-ground travel, and the expertise our team dedicates to your specific search.
Just let us know! We will discuss why they weren't a good fit and use your feedback to refine our search. We will continue to send you new options for the entire 28-day service period.
We use your personal information (name, phone, requirements) only to provide our service and communicate with you. We do not sell your data. For more details, please read our full Privacy Policy.
This is the 28-day window during which we are actively searching for properties for you and are obligated to provide you with options. It is also the time period used to assess our refund guarantee.
If you have a valid discount code, you can enter it in the designated field on the payment/checkout page before you complete your enrollment.
Please ensure the code is valid and entered correctly. Some codes may have expired or have specific terms. If it still doesn't work, contact us via WhatsApp for help.
We are planning to launch one soon! Please follow our social media or check back on our website for updates.
Each search is unique. If your friend has different requirements, they will need to enroll separately. If you both have identical requirements and are looking for the same property to share, one enrollment is fine.
Yes, this is part of our service. Once you select a property, we will assist you in negotiating the terms with the seller/landlord and guide you on the necessary legal paperwork to ensure a smooth transaction.
We do our best to verify all information. If you find a major error (e.g., the rent is ₹15,000, not ₹10,000), please let us know immediately. This helps us correct our listings and improve our service.
Any legal disputes are subject to the jurisdiction of the courts in Varanasi, Uttar Pradesh.
No. Our service and refund policy apply once per enrollment.
We guarantee that we will conduct a thorough search and provide you with options that match your requirements. We cannot guarantee you will finalize a deal, as that depends on your personal choice, negotiations with the landlord, and property availability.